Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please inform Primos Coffee Solutions Ltd. within 48 hours of delivery. We will arrange a suitable replacement or refund at no additional cost to you.

Unwanted Items:
If you have ordered goods incorrectly or changed your mind, please inform us within 14 days of receiving your order. The items must be returned unopened, unused, and in the original packaging.

Customers are responsible for the cost of returning unwanted items, and we recommend using a tracked delivery service as we cannot accept liability for lost parcels.

How to Return Items:

Contact our customer service team at sales@primosltd.com to obtain a Returns Authorisation Number.

Pack the items securely, including your Returns Authorisation Number clearly marked on the package.

Ship the items to the provided returns address:

Primos Coffee Solutions Ltd.
287 Downall Green Rd,
Ashton-in-Makerfield,
Wigan WN4 0NB

Once we receive and inspect your returned items, we will issue your refund or replacement within 7 working days.

Exclusions:
Please note that due to health and safety regulations, consumable items such as coffee, tea, and similar food products cannot be returned if opened or used unless defective.

For any additional questions or to initiate a return, please contact our customer service directly.

Thank you for shopping with Primos Coffee Solutions Ltd.