1. Definitions

1.1 “Company” refers to Primos Coffee Solutions Ltd., registered in England and Wales.
1.2 “Customer” means the purchaser of goods, equipment, or services from the Company.
1.3 “Goods” refers to all products, coffee machines, equipment, or consumables supplied by the Company.
1.4 “Services” means maintenance, installation, training, or related support provided by the Company.

2. General

2.1 These Terms and Conditions of Sale shall apply to all sales of Goods and Services by the Company unless otherwise agreed in writing.
2.2 By placing an order with the Company, the Customer agrees to be bound by these Terms.

3. Orders and Acceptance

3.1 All orders must be placed in writing (email accepted).
3.2 No contract exists until the Company has accepted the order in writing.
3.3 The Company reserves the right to refuse or cancel orders at its discretion.

4. Price and Payment

4.1 Prices are exclusive of VAT unless otherwise stated.
4.2 Payment is due as per the invoice terms (standard: 7–14 days unless otherwise agreed).
4.3 The Company reserves the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.4 Title to all Goods remains with the Company until payment is received in full.

5. Delivery and Risk

5.1 Delivery dates are estimates and not guaranteed.
5.2 Risk passes to the Customer upon delivery.
5.3 Delivery charges may apply unless stated otherwise.
5.4 The Customer must inspect Goods upon delivery and notify the Company within 48 hours of any damage or shortages.

6. Warranty and Returns

6.1 Goods may carry a manufacturer’s warranty or a Company warranty, which will be outlined in the product description or invoice.
6.2 Returns will only be accepted within 14 days of delivery and must be authorised in writing.
6.3 Returned items must be unused, in original packaging, and accompanied by proof of purchase.
6.4 No returns accepted on consumables unless defective.

7. Installation and Services

7.1 Installation and training are chargeable unless otherwise stated.
7.2 Service visits are subject to availability and may incur a call-out charge.
7.3 The Customer is responsible for ensuring suitable site access and conditions.

8. Limitation of Liability

8.1 The Company shall not be liable for any indirect or consequential loss.
8.2 Liability for defective Goods is limited to repair, replacement, or refund.
8.3 Nothing in these Terms excludes liability for death or personal injury caused by the Company’s negligence.

9. Force Majeure

9.1 The Company shall not be liable for failure to fulfil obligations due to events beyond its control, including natural disasters, supply chain issues, strikes, or transport delays.

10. Governing Law

10.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Retention of Title

11.1 Ownership of all Goods remains with the Company until full payment has been received.
11.2 The Company reserves the right to enter the Customer’s premises to recover unpaid Goods.

12. Amendments

12.1 The Company reserves the right to amend these Terms at any time. The latest version will be available upon request or via the Company’s website.

13. Entire Agreement

13.1 These Terms constitute the entire agreement between the parties and supersede all previous communications or arrangements.