Placing an Order

Orders can be placed by email at sales@primosltd.com

Please ensure all order details and delivery addresses provided are accurate to avoid delays or failed deliveries.

Delivery Timeframe

We aim to deliver all orders within 2 to 5 working days. While we make every effort to ensure timely delivery, these timeframes are estimates only and may be affected by external factors beyond our reasonable control (e.g., courier delays, adverse weather, strikes).

• Deliveries are made on weekdays only (Monday–Friday).
• Couriers may occasionally deliver on weekends, but this is outside our control.

Urgent Orders / Collection

If you require products urgently, you may arrange collection directly from our workshop on weekdays only by prior appointment. Please contact us in advance to schedule a suitable collection time.

Delivery Charges

• Orders over £80 (excluding VAT) qualify for free standard delivery.
• Orders below £80 (excluding VAT) are subject to a standard delivery charge of £4.99.

Inspection & Claims

Please inspect all deliveries immediately upon receipt. Any damages, shortages, or discrepancies must be reported to us in writing within 48 hours of delivery. Claims made after this period may not be accepted.

Risk & Ownership

Risk of loss or damage to goods passes to the customer upon delivery (or collection). Ownership of goods remains with Primos Coffee Solutions Ltd. until full payment has been received.

Liability Limitation

Primos Coffee Solutions Ltd. shall not be liable for any loss, damage, or delay arising from events outside our reasonable control, including but not limited to courier issues, supplier delays, transport disruptions, strikes, or severe weather.